At Tops & Tees Sale, we’re committed to your complete satisfaction with our sustainable fashion pieces. Just as we carefully craft our eco-friendly collections, we’ve designed a thoughtful returns process that respects both your time and our environmental values.
Our Return & Exchange Promise
We understand that finding the perfect fit and style is essential to building your mindful wardrobe. If your sustainable fashion purchase doesn’t meet your expectations, we’re here to help with our straightforward returns process.
Return & Exchange Window
We accept returns and exchanges within 15 days of your receipt date. Please note that all items must be in their original condition – unworn, unwashed, with tags attached, and in original packaging.
How to Initiate a Return or Exchange
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Our team will review your request and provide return authorization and instructions within 1-2 business days.
Package your items securely and ship to our returns center. We recommend using a trackable shipping method as you’re responsible for items until they reach us.
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Tops & Tees Sale Customer Care Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
- [Product Name], [Size], [Color]
- [Additional items if applicable]
Reason for Return/Exchange: [Please briefly describe the reason]
Preferred Resolution: [Refund / Exchange for [specific product]]
Please provide return authorization and shipping instructions at your earliest convenience.
Thank you,
[Your Full Name]Refund Information
Once your return is processed, refunds will be issued to your original payment method within 7-10 business days. Please note:
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility unless the return is due to our error
- Refunds will be processed via your original payment method (Visa, MasterCard, JCB, or PayPal)
Exchange Process
For exchanges, we’ll ship your new item once we receive your return. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.
Non-Returnable Items
To ensure the hygiene and quality of our sustainable fashion collections, the following items cannot be returned or exchanged:
- Sleepwear – For health and safety reasons, all sleepwear items are final sale
- Items that show signs of wear, washing, or damage
- Products without original tags or packaging
- Items received more than 15 days ago
International Returns
As we serve customers worldwide (with some exceptions in Asia and remote regions), international returns follow the same process. Customers are responsible for any customs duties or international shipping costs associated with returns.
Need Assistance?
Our dedicated customer care team is here to help with your returns and exchanges. Contact us at:
Email: [email protected]
Address: 231 South Kimbrel Avenue, Panama City, US 32404
We typically respond within 1-2 business days.
Thank you for choosing Tops & Tees Sale. We appreciate your commitment to sustainable fashion and are dedicated to ensuring your complete satisfaction with every piece in your mindful wardrobe.